Reputation management: more genuine Google reviews, handled properly

Why reviews matter

Reviews are one of the most visible parts of your Google listing. Quantity, rating, recency and the content of reviews influence whether you appear in the local pack and whether searchers choose you once they see you.

What we do

• Collection: a short, compliant process that asks customers at the right moment and makes leaving a review easy, including a direct review link and QR code.
• Replies: a considered response to every review, positive or negative, in your tone of voice.
• Handling criticism: calm, factual replies and, where appropriate, requests to Google to remove reviews that break its policies.
• Reporting: monthly view of volume, rating and recency against competitors.

What we never do

We do not buy reviews, write fake ones, or filter customers so that only happy ones are asked, because Google prohibits this and the risk to your listing is real.

Link to local SEO

Review management is built into our local SEO packages and into Google Business Profile optimisation. Replies also give you natural places to mention your services and locations, which helps relevance.